Virtual Reality, Augmented Reality, Remote Assisted Reality – Foes or Allies In The Enterprise

The seeds for Remote Assisted Reality were sown about three years ago to fill a void in the enterprise applications space and has made rapid strides ever since to gain enterprise grade maturity. For decades, organizations have been clamoring for real time situational awareness in real life business scenarios. Virtual Reality related technologies provided a ray of hope to fill this void. However the very nature of operation of VR under a simulated environment of pre-programmed scenarios and outcomes, defeated the purpose of being able to address the true reality happening in real time in real life business scenarios. Augmented Reality (AR) based technologies stepped up to the plate as the next step in the evolution of technologies to fill this void in the enterprise applications space. AR made giant strides in augmenting true and real life business scenarios with supplementary information overlaid on Augmented Reality glasses. However until today, AR technology is still heavily reliant on a pre-programmed set of computer generated information in the form of graphics and text being proposed as an overlay on the AR glasses. The proposal is based on pattern recognition algorithms overlaying data on the field of vision of the glasses.

Real Life Business Scenarios In Real Time

In the world of real life businesses in several vertical markets events do not typically follow a pre-set pattern or routine. Events and incidents just happen unannounced, unplanned and un-anticipated. These situations may well be outside the realm of any pre-programmed pattern recognition based algorithms. Under such circumstances , VR or AR based technologies fall way short of expectations, leaving that void in Enterprise Applications and business needs, wide open. The concept of Remote Assisted Reality was formed to bridge this gap between real life situations occurring in real life and the engagement of qualified human intellectual capital in the organization being brought to bear in the spirit of collaborative resolution, leading to an expedited well-informed conclusion.

Remote Assisted Reality Steps Up To The Plate

Despite the Rise Of The Machines in the Internet Of Things, the potency of qualified human expertise cannot be undermined. Dynamic analysis based on real time situational intelligence originating from remote operations, intelligent judgment and adjudication often through multi-party collaboration and educated resolution lies at the core of the concept and philosophy of Remote Assisted Reality. RAR Technology enables live HD audio/video content from remote locations to be streamed over broadband wired, wireless or cellular internet and consolidated in specialized Enterprise Applications. Such a synergy of live content with business data opens up an entirely new dimension to the traditional static and after-the-fact nature of enterprise transaction processing. The live HD audio/video streams elevate the true intelligence of the situation. Instead of relying on personal perception of the remote witness, RAR enables experts collaborating in real time decisive adjudication literally from anywhere in the world.

The ability to integrate such RAR Enterprise applications into backend Enterprise Application for bi-directional transactional data in real time over web services, further extends the reach of Enterprise data from the confines of a data center, into remote locations where real life business events are occurring. The Enterprise of the future is nimble, efficient, lean, has low operational overheads and waste, enjoys high cashflow, is profitable and grows rapidly with increased customer satisfaction.

VR, AR and RAR – Rivals or Collaborators

The question for the enterprise decision maker is which one is better? AR, VR or RAR. The answer lies in the business use case of reference. While VR has significant applications in gaming environments, at the enterprise level VR is best suited for training using simulated environments. The trainee can be immersed in a virtual world or pre-programmed scenarios and navigate through several procedural steps to get a good understanding of what they can expect in the field. Most of these are happy path scenarios and with some VR programming the trainee can be allowed to venture outside the norm to try things out – hopefully the programmed algorithms can meet those scenarios.

AR is best suited for business scenarios where a repeatable pattern with little variability exists. In such applications, the pre-programmed AR code would consult a library of pre-captured patterns as images. Behind each of these images a series of if-then-else constructs would be programmed in advance. When the AR glasses pick up one of those patterns the pre-programmed logic would be triggered and the response from those if-then-else constructs would be conveyed to the operator as visual overlays on their AR headset or through audible files that would play through their headset. Examples of such applications would be conveyor belt operations, pick-pack-ship operations, routine maintenance operations that still match the pre-programmed patterns  in the AR framework.

RAR is applicable for business scenarios that are outside the norm. There are no pre-set patterns that could have been captured and programmed in an AR framework. Machine intelligence fails to deliver solutions, since a pre-programmed solution does not exist and only human expertise needs to be leveraged to resolve the problem. The human brain is infinitely more intelligent in analysis and decision making than pre-programmed artificial intelligence. The live streaming functionality of RAR, where the real time situational content can be experienced in real time in high definition audio/video by remote experts located anywhere in the world , simply by using a browser on any Internet-connected device takes RAR into the world of true reality where the norm is broken and only human expertise can save the day.

So the true answer to the choice between VR, AR and RAR entirely depends on the use case for the business. Under no circumstances are they conflicting with each other if used optimally and do not cross each other’s paths with the intent of intrusion. These technologies are complimentary and collectively collaborate to cover a significant gamut of use cases in the modern day enterprise operations.

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